Also, remember to open FaceTime once you've actually connected to your call - opening it when you're still on Zoom's video preview screen will fix that video, but won't then apply to the call video itself.īTW there are references to it being an SD vs HD problem, but it's not - the quality is poor in either mode, and it's much more a "softness" or colour blocking issue (a bit like the 'touch up' option but turned up way too high).So, I have had this issue for a long time, and Ive just been baring it to date. open FaceTime then open Zoom) will degrade the video in FaceTime. without the quality problem visible) is also pulled through into Zoom. These then take over the camera, and the resulting stream (i.e. Workaround is to open Zoom and start a call, then launch FaceTime or PhotoBooth. Had wondered if it was an macOS thing (in case Zoom was forced to implement something Apple gave them) but it seems like every other vendor manages to make the camera work in their software. Waiting on Zoom to update, but it's a surprisingly long time coming given the popularity of the camera. ) since the solutions seem to be similar.īut has anyone found settings in Zoom that can be changed to fix this issue, or any other workaround? This issue might be related to another unsolved problem with Logitech cameras not working in HD on new Macs (. This is also an issue with alternate Logitech software (G Hub) that again works with all other programs. This is also *only* a Zoom problem - all other applications that use the camera accept the LogiTune settings without issue. I can restore the settings by going back to the LogiTune setup process (at which point Zoom recognizes the settings I put in beforehand), but I don't want to be showing my full background for the first 10-15 seconds of each meeting I have. However, every time Zoom grabs camera access (including starting a meeting, turning the camera on and off, or even going into video preferences), it treats it as if I am using the default camera settings, ignoring the LogiTune setup.
I use a Logitech c922 camera with the LogiTune software to crop the camera to focus only on a part of my home office background.
I recently upgraded to a new Macbook Pro with Monterey, and since then Zoom has been giving me problems with the webcam I use for my home office.
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